- Communications - E911
Communications - E911
9-1-1 is an easy to remember method of reaching the correct law enforcement, fire and emergency medical service agencies. It provides three-digit dialing and intelligent routing, over dedicated phone lines, from any telephone to the dispatch center in the area where the phone is located. It also displays the caller's address and telephone number at the dispatch center for the dispatcher's reference. Once the 911 call is received at the dispatch center; trained personnel then send the emergency help that is needed.
What you need to know about 911?
Dial 9-1-1 ONLY for an emergency. An emergency is any medical problem, any type of fire, or any life-threatening situation. You can also use 9-1-1 to report anything suspicious, crimes in progress, or crimes that have already taken place, whether or not life-threatening. DO NOT dial 9-1-1 for a non-emergency. Instead, dial 706-342-1200, our non-emergency telephone number. Non-emergencies are calls for information, burn permits, etc. If you dia1 9-1-1 in error, do not hang up. Instead, stay on the line and explain to the dispatcher that you dialed by mistake and that you do not have an emergency. If you hang up, a dispatcher will call back to confirm that there is no emergency. If you don't answer, a police officer or deputy will be dispatched to confirm that you are OK. This will needlessly take resources away from genuine emergencies. If you dial 911 from you cell phone, your location will not be displayed for the dispatcher's reference. You must be able to describe your location (address, highway and direction, nearby cross-streets or interchanges, or other geographic points of reference) so emergency units can find you.
Information to have ready when you call 911
Although an Enhanced 9-1-1 system will display your telephone number and location, the dispatcher must confirm the displayed address or may ask you for more specific location information about the victim or suspects. Be prepared to:
- Describe your location and the location of the emergency.
- Describe any medical or patient information if applicable.
- Describe any person(s) involved in any incident (race, sex, size, hair color, etc.).
- Describe any vehicle(s) involved in any incident (color, type, model, etc.).
- If the vehicle is moving or has left the scene, the dispatcher will need to know the last know direction of travel.
Be patient as the dispatcher asks you questions and do not hang up until the dispatcher tells you to and follow any instructions he/she gives you.
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Morgan County 911 dispatches for all Public Safety (i.e., Police, Sheriff's Dept.) and Emergency Services Agencies (Fire, Rescue and EMS) in Morgan County, and the Cities of Madison and Rutledge.